The return goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/ products has been used or damaged by the customer, there will not be any refund. Amazing Image will not be responsible if your shipment lost during the return transit.

Once we have checked and confirm the goods/ products, customer will receive their refund within 7 DAYS after the confirmation.

Please return your purchase to the following address:

Amazing Image AA Trading

34, Jalan Sejambak 14, Taman Bukit Dahlia, 81700 Pasir Gudang,Johor, Malaysia

Return Policy

What are the conditions to qualify for a return? My order is damaged upon arrival, what can i do?

Our staff members are trained professionally to ensure all the correct care and supervision are taken on your order until it reaches the postal service office. However human negligence do occur sometimes beyond our control, in the event that the postal service failed to carry out their duties in an orderly manner causing any damage to occur to your order, you can refer to the methods provided below to request a return from us. Please note that we will need to examine the condition of your damaged item first before we can confirm that you qualify for a return of the said product.

How do i set up a return or exchange?

• Take a clear picture of the damaged product with the original packaging by its side and also the postal slip.
• Reach us via our Facebook page and one of our trained customer service officer will attend to your matter.
• Forward the picture are described in (1) to us and we will examine the condition
• After we have examined your product and are certain that your product is indeed not in good order we will begin to log in your complaint as a return item.
• In the event that we found the damage was due to our own negligence, we will bear all the postal expenses,
• We are not responsible for any damage during return shipping, so please carefully pack your item to ensure that it would not damage during transit.

Need help?

Please contact us at amazingimage@test.com or 07-2523571 if you have any questions or doubts.